Customer Experience Quality & Improvement Lead- 6 months
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Customer Experience Quality & Improvement Lead Our client is keen to appoint an immediately available Customer Experience Quality & Improvement Lead, to improve and embed approaches to knowledge management, quality assurance and complaints handling across customer-facing teams.
This is a hands-on, delivery-focused role.
You'll assess current processes, identify areas for improvement, design practical frameworks and lead their implementation.
You'll also ensure new ways of working are adopted, m…
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