Customer Journey Intern

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Description

Where passion meets opportunity The best of your adventures is the one you have yet to sail!

Your Purpose Join MSC Cruises for an internship supporting the design, understanding, and continuous improvement of the end-to-end Customer Journey.

The role combines customer journey mapping, service standards, guest insights, and project coordination across pre-cruise, embarkation, onboard, disembarkation, post-cruise, and Customer Care touchpoints.

You will work closely with the Customer Journey depa…

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