Customer Operations Responder

Our on-site customer operations team work tirelessly during the event to resolve face to face customer issues and to provide pro-active support to assist guests.

Handling, logging, resolving and escalating complaints using our helpdesk software and in person escalations, the role incumbent should be flexible and adaptable to rotate through positions as required. · Act as a first line escalation point for all on-site customer complaints, engaging with guests empathetically to maximise satisfacti…