Customer Project Manager

The opportunity

We are looking for a Customer Project Manager to join our Customer Service Enterprise team within Merchant Services Enterprise (MS ENT). As part of a close-knit team of 8, you will coordinate projects mainly within Mobility & Self-Service, working with customers on WPI and TAPI integrations. A technical background is a plus, as you'll collaborate closely with technical and product teams to ensure smooth, successful project delivery.

Day-to-day responsibilities

• Lead end-to-end project coordination for Mobility & Self-Service solutions, from kick-off to go-live
• Act as the main point of contact between customers, technical teams, and internal stakeholders throughout project delivery
• Manage project timelines, risks, and deliverables, ensuring integrations (WPI/TAPI) are implemented smoothly
• Collaborate closely with technical and product teams to troubleshoot issues and ensure solution quality
• Provide regular project status updates and ensure customer expectations are met at every milestone

Who are we looking for

• Proven experience in project management, ideally within payments, fintech, or technology services
• Strong organisational skills, with the ability to manage multiple projects and stakeholders simultaneously
• Technical background or familiarity with API integrations (WPI/TAPI) is a plus
• Positive, proactive mindset with a solution-oriented approach to overcoming challenges
• Excellent collaboration skills, comfortable working closely with technical and product teams

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).