Customer Service Adviser

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Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.

Location: Variable around the Dudley Borough, covering different locations.

Hours: 37 per week.

Salary: Grade 5 - £27,274 - £29,071 Shifts are set according to business need from Monday to Friday.

Core business hours are 08:30 to 17:15.

Dudley Council Plus is the council’s corporate contact centre, dealing with thousands of service requests, enquiries, claims and ne…

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