Customer Service Advisor
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Job Summary Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
Identify and address safeguarding concerns promptly and effectively.
Meet customer service standards and performance goals.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
Resolve service user issues proactively, calmly, and professionally.
Offer guidance, tailored recommendations, and signposting to Service Users.
Follow established process…
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