Customer Service Advisor with Dutch Malaga, Spain

Still in the Netherlands? This role is in Malaga, Spain and the move is paid for. 19 200 year.

Where this job is

To be clear before you read on: the job is in Malaga, Spain, not in the Netherlands. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Relocation payment 500EUR paid after 1 month of start
• Notes: 9-18h M-F + 2
• Satudays per month our client

What you'll earn in Spain

19 200 year

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly.

On top of the salary

• Private Health Cover
• Paid Training

The role

CloserHire is partnering with a global leader in customer experience and digital solutions to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmdena, Mlaga. This is a fantastic opportunity to join an international team while supporting customers with world-class service.

Day to day that means handle incoming and outgoing calls, as well as customer requests via Live, and chat and email. Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach. Process calls redirected from stores and register them accurately in the ticketing system. Follow established procedures and project guidelines to ensure consistent service. Focus on delivering exceptional customer service and continuously improving customer satisfaction. Work collaboratively with colleagues, communicating quickly and effectively across different channels. Meet performance targets while ensuring quality in every interaction. Potential to handle customer inquiries via social media channels in the future.

What you need

• English (both written and spoken). Previous experience with computer systems and CRM tools, with the ability to multitask across them. Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity. Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products. Strong teamwork and communication skills. Comfortable working in a fast-changing environment
• Dutch and good
• Fluent

The rest of the package

You also get full-time, permanent, spanish contract with full registration in the Spanish healthcare system from day one. Paid training and onboarding program. Paid vacation (4 weeks + 4 additional days per year). Career growth opportunities and professional development programs. Modern and spacious office in Benalmdena, Mlaga. Working schedule: rotating shifts between, and mondayFriday (08:0021:00), Saturday (09:0017:00), and Sunday (11:0017:00), with two free weekends per month. International, diverse, and supportive work environment.

Living in Spain

Climate, food and late nights, plus a deep international jobs market if you stay on.

How the move actually works

• Apply with your CV we reply either way
• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Spain

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.