Customer Service Coordinator

Job Description

The Customer Service Coordinator plays a key role within the Customer Service team, managing customer claims and complaints related to deliveries across Europe, the Middle East, South America and Asia while supporting Customer Service colleagues during absences.

As part of the Supply Chain organization, the role works closely with Quality, Logistics, Accounting and Billing to ensure efficient resolution of customer issues and continuity of service.

Responsibilities

• Manage customer complaints in close collaboration with the Quality department.
• Manage the customer claims process from receipt to closure, ensuring compliance with Standard Operating Procedures, timely entry into Chiquita's systems, collection of supporting documentation, and follow-up with all parties involved.
• Liaise with the Quality team regarding claim assessment and communicate claim approvals or rejections to the relevant stakeholders.
• Maintain KPIs and reporting to monitor team performance and customer compliance with claim procedures.
• Provide backup support for Customer Service colleagues during absences, including volume matching, order creation, documentation management, and communication with Logistics regarding cargo release.
• Provide administrative and operational support to Customer Service and Commercial teams as required.