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Customer Service Desk Manager

Skills

help deskservice desk

Description

Position Summary The Customer Service Desk Manager leads a customer-facing help desk providing 24×7 support for software and services. This role is accountable for dependable shift coverage, responsive customer support, and effective incident management for issues affecting customer operations. The manager leads support staff, coordinates technical escalations, and ensures customers receive clear updates from initial report through confirmed service restoration. Key Responsibilities Service Des…

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