Customer Service Quality Assurance Specialist II
Posted Oct 1, 2026 · 8h ago
- Location
- La Cienga, New Mexico, United States
- Occupation
- Customer Support Specialist
- Category
- Customer Support
- Listing language
- English
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More Customer Support Specialist jobs →Description
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience.
Assigns root cause and identifies systemic quality problems.
Assists with implementation of quality improvement action plans.
Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams.
Makes recommendations on quality initiatives.
Monitors calls for timeliness of ans…
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