Customer Service Representative

Job Description Serves as first point of contact for all customers seeking Workforce Center Services.

Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.

Provide basic information and direct customers to services in an appropriate, timely and efficient manner.

Promote the

benefits

and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.

Ensure that there i…