Customer Service Representative I - Bilingual
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Job Summary The primary purpose of the Customer Service Representative I - Bilingual is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls.
As a bilingual representative, this position handles inquiries in the customer’s preferred language.
Essential Duties and
Responsibilities
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory
requirements
.
Researches customer i…
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