Customer Service Representatives - Emergency (Virginia State Residents)

Job Description The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.

This includes: · Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.) · Will be handling calls related to power outages and other emergency situations. · Must be an active listener and can leverage probing question skills to …