Customer Service Team Leader Barcelona
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People Hive is supporting a client in the search for a Customer Service Team Leader (Danish & Chinese) to join their team in Barcelona.
The Team Leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance.
The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders, and supports training, reporting a…
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