Customer Service Team Manager

Reporting to the Customer Services Manager, this role is to lead and inspire the Customer Services Team in our Smethwick Head Office.

You will be responsible for managing a team and ensuring your team delivers excellent customer service and that the customer always has a positive experience from DPD. You will also be focused on;* Understanding key measures and exceeding targets * Delivering KPIs. * Understanding and delivering monthly 121s * Managing all DPD policies.  * Being able to…