Customer Solutions Engineer
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ABOUT THE ROLE
This is a smart-generalist role: become an expert on the client's product, then lead both sales demos and customer implementations.
It is not a playbook-and-ticket implementation job.
The person sits between sales, product, engineering and customer success, and spends most of the day 1:1 with customers on Zoom.
Customer discovery (pre-sales): lead discovery calls and product demos with Sales; answer technical questions; qualify fit and flag blockers; build demo materials, videos …
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