Customer Support Associate

We are looking for a Customer Support Associate to join our Customer Support team.

This role sits at the intersection of Customer Support and Customer Success, with a strong focus on retention, renewals, escalations, and helping customers stay successful in FieldPulse.

This position will own proactive outreach for at-risk accounts, renewal and billing conversations, churn save efforts, and account-level follow up, while also supporting inbound chat, phone, and email coverage as part of the Cust…