Customer Support/Call Center Manager (On-Site)
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Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets.
Maintains communication with customers through outages and service activity.
Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
Routing the tickets to the appropriate technical resource and maintaining communication with the custome…
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