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Customer Support Manager (m/w/d)

Description

Job Description Key

Responsibilities

Collaboration with customers and partners to identify and resolve potential issues Independent handling of support tickets and coordination of fixes with 3rd level support Responding to inquiries via phone, Email, and ticketing tool Support with the installation and configuration of the VusionGroup solution Troubleshooting system, network, and software issues Targeted follow-up and analysis of inquiries Process documentation and preparation of relevant repo…

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