Danish-speaking Customer Care Consultant | Limasson, Cyprus

Position: Customer Service Representative (Danish)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

• Provide high-quality customer support to users via phone, email and live chat

• Assist customers with account-related, technical and platform-related inquiries

• Support users with password resets, payments and general account management queries

• Troubleshoot technical issues and provide clear, solution-oriented guidance

• Maintain a professional and customer-focused approach across all interactions

• Accurately document customer interactions and relevant case information

• Escalate complex or unresolved issues to the appropriate internal teams

• Meet defined quality, productivity, customer satisfaction and attendance targets.

REQUIREMENTS:

• Native or fluent Danish speaker (minimum C1)

• Fluent English

• Completed secondary education

• Previous customer service experience is an advantage

• Good computer and technology skills

• Strong communication and customer interaction skills

• Good problem-solving abilities

• Ability to multitask and work effectively under pressure

• Friendly, reliable and customer-oriented approach

• Clean criminal record

• Willingness to relocate to and work on-site in Larnaca, Cyprus.

BENEFITS:

• Unlimited performance-based bonus linked to KPIs

• Relocation package for candidates moving to Cyprus

• International working environment

• Training provided

• Opportunity to gain experience within a global gaming customer support environment and many more!!

Om arbeidsgiveren:

Twentoo is a recruitment partner built by people who understand fast-moving environments.

We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.

We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.

We keep things simple.

We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.

We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.

At Twentoo, it’s not just about filling a role.

It’s about finding the right fit for both sides, and making sure it works long term.