Delivery Value Manager

At Nationwide, our customers are at the heart of everything we do.

However, sometimes issues and incidents occur that mean things do not go as expected for our customers.

When this happens, the Customer Resolutions Team make sure our customers receive fair, timely and consistent outcomes.

Leveraging a specialised cross-function capability, the Remediation Centre of Excellence (Rem CoE) respond to organisational-wide issues and incidents to plan, execute and manage robust programmatic frameworks…