Deputy Program Manager / Service Delivery Manager

Run day-to-day service delivery for a Defense Health Agency test infrastructure program, from tickets and SLAs to change control.

You'll support a new Defense Health Agency program. This position is contingent upon contract award, and the start date will align with the program start.

What you'll do:

• Serve as service delivery manager under the Program Manager and back them up when they're out
• Run IT service management: ticket queues, service levels, account provisioning and the change board
• Track performance measures and build the monthly reports the government reviews
• Coordinate the infrastructure, platform and cyber leads so test events land on schedule
• Lead customer experience and service improvement work

Must have:

• 7 or more years in IT service delivery or project management, including 3 leading a team
• Experience running an ITSM process (incident, request, change) against service levels
• Experience supporting a DoD or federal customer
• U.S. citizenship and the ability to obtain and keep the background investigation DHA designates for this position

Nice to have:

• PMP or ITIL certification
• Experience with Jira Service Management
• An active Secret clearance or higher

Location: Chantilly, Virginia, on site at the test center, with work at the Ashburn, Virginia data center as needed.

Citizenship: U.S. citizenship is required for the investigation this role needs. Zaden's FSO verifies investigation status.

Pay range: $145,000 to $168,000 per year for Chantilly, Virginia.

Questions about this role? Email [email protected].

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Equal opportunity

Zaden Technologies is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other status the law protects.