Deskside Support Technician
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Description
JOB OVERVIEW Reporting to the Service Desk Manager and working closely with the Provisioning Team Lead, the Deskside Support Technician is responsible for providing technical support to end-users, troubleshooting issues, deploying and maintaining hardware at client sites, and providing excellent customer service in line with client service level agreements (SLAs).
KEY
RESPONSIBILITIES
Managing incidents and requests, ensuring timely resolution of high-priority and time-sensitive requests Using …
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