Desktop Support Analyst - Professional Services

Salary: £? - ? per year

Requirements:

• Proven desktop support or second-line support experience
• Experience within a legal, financial, or comparable professional services organisation
• Experience supporting senior stakeholders in a fast-paced environment
• Knowledge of Windows 11, Microsoft 365, and Exchange Online
• Experience with Entra ID, Active Directory, MFA, and Microsoft Intune
• Knowledge of macOS, iOS, and multifunction printing solutions
• Experience using ServiceNow for ticket, knowledge, and asset management
• Strong troubleshooting, communication, and customer service skills
• Experience supporting laptops, mobile devices, and meeting room technology
• Desirable: experience with iManage or a similar document management system
• Desirable: knowledge of Mimecast, Microsoft Configuration Manager, and Nexthink
• Desirable: ITIL Foundation or relevant Microsoft certifications
• Desirable: experience supporting a large user base across multiple offices

Responsibilities:

• Provide first- and second-line support in a busy, customer-focused professional services environment

Technologies:

• Active Directory
• Support
• ITIL
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• ServiceNow
• Windows
• iOS
• Office 365

More:

We are working with a high-profile client seeking a Desktop Support Analyst for a three-month engagement in London. The role is fully onsite and pays £260 per day inside IR35. Hays Specialist Recruitment Limited is acting as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

last updated 45 week of 2026