Desktop Support Manager

Responsibilities Lead, mentor, and develop a team of Deskside Support professionals, ensuring high-quality end-user support, strong team performance, and adherence to service level agreements. Partner with business stakeholders, global IT teams, and third-party vendors to resolve escalations, improve service delivery, and ensure a consistent support experience across the organization. Manage daily IT operations, including incident and request queues, asset inventory, documentation, and continuo…