Desktop Support Specialist
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\n · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. \n · Diagnose and resolve advanced technical issues escalated from the L1 support team. \n · Install, configure, and maintain operating systems, software applications, and system updates. \n · Perform root cause analysis to identify recurring technical problems and develop solutions. \n · Excellent in troubleshooting break/fix issues of windows and mac …
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