Developer, IT Operations

Job Summary

The Developer for IT Operations will build tools to enhance the reliability, security, and efficiency of the college’s IT infrastructure supporting academic and administrative operations.

ESSENTIAL FUNCTIONS

Develop, configure, and tune AI capabilities within IT operations platforms for anomaly detection, predictive maintenance, automated incident response, and enhanced data privacy and security.

Develop and maintain the data flows that make IT operations data usable by utilizing monitoring and analysis tools, including collection, standardization, and processing.

Connect detections to automated response actions and IT service management workflows, including incident routing, classification, and resolution.

Integrate and develop advanced analytics tools into monitoring software that supports LMS, student portals, and campus networks.

Support high-availability requirements during peak academic periods, adjusting detection thresholds ahead of known peaks so alert volume stays actionable.

Analyze operational data to identify trends, correlations, and capacity constraints that inform infrastructure planning and reliability improvements.

Perform ongoing maintenance, testing, and review of deployed AI tools to ensure aligned to cybersecurity procedures and continued accuracy as infrastructure and usage patterns evolve; troubleshoot and resolve tool and configuration issues as they arise.

Design dashboards and visualizations that communicate system health, anomaly trends, and incident patterns to IT and academic technology stakeholders.

Partner with infrastructure, service desk, and academic technology teams to turn operational pain points into working tools and support adoption.

Document technical designs, workflows, and standard operating procedures for AI-enabled IT operations tools and security protocols.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

· Bachelor’s degree in computer science or related field required

· Master’s degree preferred

· 3 years’ experience in development with a strong background in Python (API integration, data processing, and automation scripting) required

· 2 years of experience implementing generative AI solutions, large language models (LLMs), retrieval-augmented generation (RAG), AI agents, or related emerging AI technologies preferred

· Experience in higher education IT or with AIOps tools preferred

Licensing & Certification

· Valid Texas Driver License

Special Skills

· MS Office Programs

· Information Management Systems

Competencies

· Delivering High Quality Work

· Accepting Responsibility

· Serving Customers

· Supporting Organizational Goals

· Driving Continuous Improvement

· Acting with Integrity

· Thinking Critically

· Managing Change

· Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE\: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215