DevOps Operational Associate II

Responsibilities but not limited to:

• Maintenance: Provides Tier 1 support and assists with Tier 2 issues; logs, triages, and tracks incidents and service requests.
• Maintenance: Monitors dashboards, alerts, and logs following runbooks and participates in on-call as secondary (shadow) support.
• Development: Executes functional and regression tests using defined test cases and reproduces reported issues.
• Data Engineering: Monitors batch jobs and interfaces and runs basic SQL queries to validate data.
• CI/CD: Supports release validation and performs post-deployment checks.
• Collaboration: Coordinates with store operations, including accompanying on-site visits, and escalates unresolved issues to Tier 2 or senior engineers.

Qualifications / Skills:

• B.A. or B.S. in Computer Science, Data Science, Information Technology, or a related discipline
• 1–3 years of experience in IT operations, system support, QA, or application support
• System operations and application support fundamentals
• System monitoring tools, logs, and alerts
• Functional and regression testing
• Basic SQL and a programming language (Java, JavaScript, or Python)
• Incident tracking and triage processes
• Familiarity with ERP and retail store systems (POS)
• Bilingual in Korean and English preferred
• ITIL Foundation is a plus

Benefits:

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: 8:30 AM - 5:30 PM, Mon - Fri

Salary Range: $87,300 - $118,950

*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.