Director of Customer Success
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About the role
You will lead Dockwa's Customer Success function and a team of Marina Success Managers (MSMs).
This is an operator's job.
You will build the segmented operating model, coach and grow the team that runs it, and stay close enough to customers to know whether any of it is working.
The role splits roughly three ways: 50% team leadership, account execution, and playbooks.
Coach and develop the MSM team, hire into it, work Strategic and Mid-Market accounts alongside them, own renewal s…
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