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Downtown Refunder

Description

Downtown Refunder Main duties and

responsibilities

  • Verify and refund Tax Free Forms to international travellers
  • Ensure a satisfactory experience for our customers
  • Prevent refunding mistakes and fraud
  • Prepare reports as needed
  • Observe Global Blue and Merchant's policies, guidelines and procedures Main KPIs
  • Number of refunded transactions
  • Refunding mistake ratio Reporting and collaboration
  • Reporting line: Downtown Manager
  • Mainly cooperates with:
  • Peers at same and other Refund/…

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