Downtown Refunder
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Description
Downtown Refunder Main duties and
responsibilities
- Verify and refund Tax Free Forms to international travellers
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue and Merchant's policies, guidelines and procedures Main KPIs
- Number of refunded transactions
- Refunding mistake ratio Reporting and collaboration
- Reporting line: Downtown Manager
- Mainly cooperates with:
- Peers at same and other Refund/…
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