Dutch-Speaking Real Time Analyst (RTA) - Odido Nearshore Spa

DESCRIPTION: The Real-Time Analyst (RTA) is responsible for providing the necessary support for the operation of customer service and ensuring that, in line with workload

requirements

, agents are deployed in the most efficient way, creating the conditions for delivering exceptional customer service.

The RTA manages and monitors a specific number of agents across various communication channels and also oversees different processes, while carrying out daily administrative tasks quickly, effective…