End User Support Engineer

Resolve second-line incidents involving devices, Microsoft 365, access, printing, telephony and site networks within agreed SLAs.

Manage device deployment, configuration, patching and compliance using Intune and Autopilot.

Coordinate device replacement across European sites.

Manage accounts, licences, equipment and access throughout the joiner, mover and leaver process.

Provide remote and on-site support for LAN, Wi-Fi, local servers, printers and telephony.

Contribute to network upgrades and i…