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Courtyard Jackson SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1.

Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.

Name Use: Use the guests’ names whenever possible, ensuring they feel pr…

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