Experience Designer (ServiceNow)

HOT REQUIREMENT | Experience Designer (ServiceNow) | Remote | Direct Client
We're actively hiring an Experience Designer (ServiceNow) for a direct client engagement with immediate interview availability!
Role: Experience Designer (ServiceNow)
Location: Remote
Type: C2C Contract
Client: Confidential
Interview Slots Available
Must-Have Skills:
10+ years of UX Design experience
4+ years of ServiceNow UI/UX experience across multiple releases
Hands-on expertise with Employee Center (ESC)
Strong Service Operations Workspace (SOW) experience
UI Builder experience
User Research, Journey Mapping & Usability Testing
Excellent stakeholder communication skills
Key Responsibilities:
Design end-to-end employee and agent experiences
Build personas, journey maps, wireframes, and prototypes
Conduct usability testing and drive UX improvements
Design and configure experiences using ESC, SOW, and UI Builder
Collaborate with product owners, developers, and business stakeholders
Required ServiceNow Certifications/Badges:
Employee Center Essentials Badge
SOW Bootcamp Badge
UI Builder Fundamentals Certification/Badge

Location: Remote - United States

Skills required for this job:

• Customer journey map
• ServiceNow
• UX design
• Usability testing
• User research