Financial Customer Service Representative

Job Description Job Description Description Provides outstanding service to promote deep and lasting member relationships.

Answers general inquiries and performs account maintenance via phone or email channels.

Meets/exceeds key critical metrics.

Researches and resolves problems under the mentorship of the Supervisor or Lead with a sense of urgency.

Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.

Sees opportunities to offer additional credit …