Finnish speaking Customer Service Representative
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you will: Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Escalate potential service issues initially with Mentor.
To follow all the processes and procedures of the project.
Understand and comply with administrativ…
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