First Line IT Support

Salary: £28,000 - 28,000 per year Requirements: Previous experience in a First Line Service Desk, Helpdesk or MSP environment Good knowledge of Microsoft 365 administration and troubleshooting Experience using IT ticketing or service management systems Strong communication, customer service and problem-solving skills Ability to prioritise workload, follow processes and work to SLAs ITIL knowledge or certification is desirable Experience working within ISO or other structured service management …