First Point of Contact (FPOC) Adviser

Are you passionate about supporting others and making a difference?

We are seeking a dedicated First Point of Contact Adviser to join our dynamic team in Customer Services.

In this vital role, you will handle initial enquiries from individuals seeking support or advice about Adult and Children’s social care, including safeguarding calls and emails.

You will deal with these calls sensitively and in the strictest confidence, ensuring customers get the right help and support as quickly and easily …