Front Desk Agent

Description Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment.

This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations: Assist guests with check in and check out processes.

Coordinate all guest requests.

Inform guests of hotel services, features …