Genesys Cloud CX Solution Designer

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Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.

Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.

Translate business needs into clear, scalable, secure and supportable contact centre designs.

Own solution designs across core services, including I…

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