German-Speaking Technical Support Specialist | Lisbon, Portugal

Start: asap

In this role, you will provide technical assistance to German-speaking customers, helping them resolve technical issues, troubleshoot problems, and ensure a high-quality customer experience.

This opportunity is ideal for native German speakers with previous technical support experience, strong problem-solving abilities, and excellent communication skills. The position is based in Sete Rios, Lisbon, with the possibility of hybrid work after six months.

Your Role
Provide professional technical support to German-speaking customers
Identify, diagnose, and troubleshoot technical issues efficiently
Guide customers through technical solutions and problem-resolution procedures
Handle customer enquiries with professionalism, patience, and empathy
Investigate technical problems and provide clear, accurate instructions
Escalate complex technical issues to the appropriate teams when necessary
Maintain high standards of customer satisfaction and service quality
Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement