Global CS Ops Lead: Salesforce Migrations & CRM Excellence

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Salesforce

Description

Docplanner's Customer Success organization serves healthcare professionals across 13 markets.

The Global CS Ops team designs CRM processes to improve churn, win rate and productivity, with migration from HubSpot to Salesforce nearing completion by mid-2027.

You will lead a team of 5 analysts, aligning country requests, maintaining global standards, and delivering data-driven outcomes that drive MRR and customer growth.

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