Global Customer Service Leader

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Skills

Salesforce

Description

IATA in Madrid seeks a Head of the Customer Service Center to lead a diverse team delivering high-quality support to airlines, travel and cargo agents, and third-party stakeholders.

You will oversee daily operations and drive improvements, ensuring RACI alignment with internal stakeholders.

The role requires 7–10 years in customer service and sales, strong leadership, and fluency in English; experience with SAP, Salesforce, and Microsoft tools is a plus.

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