Global IT Service Desk Manager

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Description

Graitec is seeking a Manager, IT Service Desk to lead Graitec's global IT support across Europe and North America.

You will own the service desk end to end, shaping the team, tools, processes and the colleague experience.

The role emphasizes first-time fix and self-service through automation and an AI assistant in Teams.

You will drive ITIL practices, define service levels, and partner with Security, HR, and Platform teams to deliver reliable IT services while improving CSAT and operational J-1…

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