Global Support Leader: AI-Powered, Remote, Hospitality Impact

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Cloudbeds is seeking a Head of Global Customer Support to lead its remote, worldwide team.

The role focuses on transforming reactive support into proactive partnerships, leveraging AI at scale while maintaining empathetic hospitality.

You will own queue health, quality of answers, and agent wellbeing across LATAM, EMEA, and APAC.

You will bring 8 years in customer support, scale a high-volume operation, and lead distributed teams across regions, languages, and cultures.

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