Guest Relations Agent
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Description
GUEST RELATIONS AGENT Main Purpose: The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.
Reports to: Guest Relations Manager.
Main duties &
responsibilities
- Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company policies, procedures and standards;
- Address complaints (escalating to the Guest Relations Manager when needed) and go the extra mile to…
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