Guest Relations - Priority Complaints Advisor

At Whitbread, our guests and our people are at the heart of everything we do.

Our Premier Inn Guest Relations Team, play a crucial role in protecting guest loyalty, supporting our operational teams and ensuring every escalated contact is handled with care, clarity and professionalism.

As a Priority Complaints Advisor, you will be part of a small team of customer service specialists that manage complex and priority guest issues across the Whitbread brands, providing world class service to our ex…