Guest Service Agent/ Receptionist

Tasks and

Responsibilities

• Welcome and assist guests with check-in, check-out, emails and general enquiries.
• Manage reservations and support the day-to-day operation of the Front Office.
• Handle guest requests, concerns, and service recovery in a professional and timely manner.
• Work independently during assigned shifts to ensure smooth hotel operations and work collaboratively with the maintenance and housekeeping team.
• Assist guests with luggage and other guest service duties as required…