Guest Service Representative

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Welcome hotel guests and support a positive stay by handling check-ins, check-outs, payments, phone calls and guest concerns.

Maintain the front desk and lobby, set up breakfast displays, and follow safety and security procedures.

The role requires English proficiency, property management system skills, and flexibility to work all shifts, including audit duties when assigned.

Assist guests with check-in and check-out.

Process guest payments.

Answer phone calls and resolve guest issues.

Maintain…

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