Head of AI-Driven Support Transformation
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Description
osapiens is seeking a Transformation Leader for its Global Support team in Madrid.
This full-time, on-site role is hybrid, with up to two days of home office per week, and focuses on turning Support into an intelligent, automated, and continuously improving organization.
You will lead a high-performing team and drive process improvements across Product, Delivery, and Engineering.
We value 7 years in Digital Transformation or SaaS/enterprise tech, with a proven track record in automation, J-1880…
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